Shipping and Returns
Where are you located?
Albuquerque, New Mexico, USA
How are items shipped?
Everything is shipped via USPS. Handmade crochet goods ship for free in the USA!
Do you ship internationally?
Yep! However I don’t ship to these places for various reasons: Italy, Germany, Brazil, the UK, The Middle East, several countries in Africa. If you purchase from HELLOhappy and live in one of these places, your order will be canceled and refunded.
How long does shipping take?
Orders placed within the USA typically take 3-5 days, though may take up to 10 during the holiday season. It all depends on how the post office is handling things. Orders placed outside the USA can take 2-10 weeks to arrive. There’s no guessing how long getting through customs will take, so just bear with it, and sign up for text alerts with your tracking number on USPS.com.
When will you ship my item?
Each individual item says when it will ship by.
Can you rush my order for X day?
Are returns accepted?
Because each item is handmade to order just for you, generally no returns are accepted. However, if an item arrived defective or broken, please contact me ASAP and we can work it out!
My package was lost in the mail!
Ugh, that’s the worst. If the tracking number says it was delivered, there’s nothing I can do. However, if it gets totally lost and you’ve called the post office and they can’t find it, I would love to replace it for you. Fill out the form on the contact page and I’ll get back to you ASAP.
I live in Albuquerque, can I do local pick up?
Sure! Before you place an order, please fill out the form on the contact page and wait for me to get back to you.